Shipping policy

We aim to ensure your order arrives safely and that you are satisfied with your purchase. This policy is compliant with the Australian Consumer Law and international shipping practices.

 

Domestic Shipping

We ship within Australia using trusted carriers. We may offer free or discounted shipping on orders above a certain threshold (see our website for current promotions). 

Typical delivery time is 2–8 business days after dispatch at the following rates:

  Standandard Post 3-8 Days at $9.90 for orders under $300.00 AUD.

  Express Shipping 1-3 Days at $17.90

  Free Standard Post 3-8 Days for any order $300.00 AUD or more.

We are not responsible for delays caused by customs, import regulations, or other factors beyond our control. Please ensure your shipping address is correct to avoid delivery issues.

 

Returns and Exchanges

Change of Mind: Except where required by law, we do not accept returns or exchanges for change-of-mind purchases, due to hygiene reasons. All sales of opened or used products are final unless the item is faulty.

Faulty or Damaged Goods: If your purchase arrives damaged, defective, or not as described, you are entitled to a remedy under Australian Consumer Law (repair, replacement, or refund). Please inspect your order upon receipt and contact our support team within 14 days with evidence (photos and description) of the issue.

Return Process: Approved returns must be sent back in original condition and packaging. We will provide return instructions if your return is authorised. You may be responsible for return shipping costs unless the return is due to our error.

Refunds: Upon receiving and inspecting the returned item, we will notify you about your refund. If approved, we will refund the original payment method for the product price. Original shipping costs are generally non-refundable.

International Returns: If you need to return an item from outside Australia, you are responsible for return shipping costs and any customs clearance processes. Customs duties paid on the original shipment may not be refunded by customs agencies.

Subscriptions

JAVUN offers a subscription service that provides ongoing delivery of selected product/s at a chosen frequency. By purchasing a product on subscription, you agree to the following terms.

 

Delivery & Billing

Subscriptions are available on a monthly or bi-monthly basis.
Your selected product will be automatically charged to your nominated payment method on a recurring basis, aligned with your original purchase date. However, products will be shipping out on the nearest delivery date. For example, if your monthly billing dates is on the 14th and that is a Saturday, your order will be dispatched on the following Monday, the 16th. Even if Express Post is selected.